Speech and audio

Transcribe recordings, separate speakers and analyse calls to help teams review conversations and follow up on agreed actions.

From recording to conversation insights

CustomerI would like to reschedule delivery.

AgentLet me check the available dates.

Example transcript with speaker separation.

Make recordings easier to review

We build workflows for meeting transcription, call analytics and conversation summaries. Speaker diarisation separates speaker turns in a recording. Teams can find relevant passages, review recurring topics and check suggested follow-up actions against the original audio.

Evaluate your actual recordings

We test representative languages, accents, specialist terminology, background noise and overlapping speech. Reviewed transcripts provide a reference for checking recognition and speaker separation. Summaries and extracted action items are evaluated separately, with links or timestamps that help employees inspect the source.

Connect results to everyday tools

Processing can run in an approved cloud, private cloud or on your own infrastructure. We agree on how recordings enter the system, who can access them and when they are removed. The workflow can attach results to CRM records or review queues, with human checks before consequential decisions or external follow-up.

What you receive

  • A transcription and call analysis workflow
  • Evaluation results for speech recognition and speaker separation
  • An integrated review process with operating requirements