Text and document processing

Turn incoming material into useful records

We classify support requests and documents, extract fields from contracts or forms, and analyse topics and sentiment in feedback. Results use the format your CRM, document system or reporting tool needs. We define the categories and required fields together.

Evaluate real formats and languages

The sample should cover common documents, layout variations, poor scans and incomplete records. We compare results with reviewed examples. Evaluation checks individual fields and categories, including ambiguous wording and missing information, so an overall score does not hide recurring errors.

Keep review part of the workflow

Validation rules check required values and flag items for review. Employees can inspect the source before accepting or correcting a result. Deployment can use an approved cloud, private cloud or your own infrastructure, with access controls and an agreed process for updating categories and examples.